There have been some cases where this workaround was not effective.If you run into a scenario where the client is not adhering to the newly assigned install package, then try moving the client to a different group within the SEPM so that a new package will be assigned or manually modify the feature set for that client via Add or Remove Programs- Otherwise, you want to check this subsequently (e.g.As shared in prev post the link mentioned the workaround in the case of "No Symantec protection technologies are installed".But it seems you are receiving "Offline" rather than the no SEP installation found instead. Regardless, do see below and verify if applicable Note: This will likely require a reboot in order for the update to occur.For more information, see the following knowledge base article:
You should first update a group with a small number of test computers before you update your entire production network.
From Dev Ops to revenue models and customer support, the answer is yes! Realised I have a free upgrade from version 11 to 12.1.5 , planning to install another 12.1.5 version on other server, just wonder am I allow to migrate the current end point client from SEPM 11 to the new installed SEPM 12.1.5, can anyone provide me the documentation for the miragtion from end point client and the new installed SEPM 12.1.5 as well ? Since you stated SEPM was upgraded, I was thinking if your issue is pertaining to this error advised - Clients show "No Symantec protection technologies are installed" after migrating the SEPM from 11.x to 12.1 When the SEPM is upgraded from 11.x to 12.1, the clients in groups that meet these conditions will have all their protection technologies uninstalled. This issue is resolved in Symantec Endpoint Protection 12.1 Release Update 1 (RU1). page=content&id=TECH164677 For the SEPM 11 to SEPM 12.1.5 (RU5), it is possible.
For 11.0 case, it can be upgraded to enterprise version only. Also note if you upgrade from SEP 11.x and use Application and Device Control, you must disable the "Protect client files and registry keys” rule set. and there are features renamed in the 12 as spelled out in the link below. page=content&id=HOWTO81063 i have another issue, currently using 11.0.6005.562 , license will be expiring on , and SEP 11.x End of support life was on 05-jan 2015, is it true that after end of support life, the virus definition will not be updated, as my case is now all the end point client can not be update the virus definition, he latest definition now shown on client was 5-jan 2015, and I have been told that I have a free upgrade to version 12.1.5, but I do need to renew the license first, and do you suggested that I should install a new server for SEPM 12.1.5 or directly upgrade 12.1.5 on the current end point server ?
Legacy products include Symantec Anti Virus and Symantec Client Security.
And do follow as advised in Symantec article below. page=content&id=HOWTO80759 The steps stated to avoid that error is only if 11.x SEPM with packages are assigned to the groups and "Maintain existing client features when updating" is unchecked in your upgrade process defining the client installation package. page=content&id=TECH164677 So that before the upgrade to SEPM 12.1.5 , I do need to remove all existing packages from all the groups before performing the upgrade ?